I will never fly United Airlines again and they deserve to stay in bankruptcy. My wife and daughter flew from Kosovo to the
But then in order to leave the Springs she has to deal with United again. One again the Springs-Denver flight is late…this time a mechanical problem. This means that she will arrive too late to make the Washington Dulles-Vienna-Prishtina flight. There is a direct flight from
Fortunately, they get a good night sleep. They show up at the airport again and since their luggage has been checked through, they are in the same clothes for two days. Again there is a long line at check in. Melissa and Madison have been given priority tickets, the ticket agents are ignoring her. Finally when talk to her they say, “Oh, you were a priority ticket…you should have had a flight on this seat, but now it’s full. We’ll see what we can do tomorrow. So now, at this moment, Melissa and Madison are back in the hotel room, waiting for another flight which this time goes to Munich-Budapest-Prishtina and which will hopefully arrive Sunday afternoon.
Now, all of my two readers know that Melissa also suffers from Chronic Fatigue Syndrome. Can you imagine how she’s feeling right now. She tried to explain that to the agents at United, but there was nothing they
could would do.
I can’t explain how utterly shocked I am but the customer disservice that Melissa has been getting. This is from the United Website:
United employees around the world are committed to ensuring you and your loved ones enjoy safe, seamless travel and superior customer service every time you fly with us.
What a joke. I’ve always been a regular customer of United’s, as has my Platinum-card-holding father-in-law. One of my favorite uncles is a retired United pilot. But I don’t think I’ll ever fly them again. This wasn’t just one mistake from one ill-tempered ticket agent. This was an near systematic, multi-airport, multi-agent royal screw-up. I’ll post again when Melissa finally gets back.